Policies

Policies: Cancellations Policy:

To our amazing and supportive clients, please understand that the policies we have are here to allow us to run efficiently! Having set rules in place to protect our business from clients who don't appreciate or respect our time.

Please be mindful of our requirement to give a minimum of 24 hours to change or cancel your appointment. Any changes or cancellations under 24 hours will result in 100% of the reserved service fee.   

Our cancellation window for multiple services booked of two hours or more, we kindly require 48 hours advance notice.

Less than 48 hours notice will result in 100% of the reserved services.

Late Arrivals:

All appointments have been designed to allow appropriate time for each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded extension of scheduled treatments or a modification of your booked treatment to accomodate a tardy arrival.  Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.  That said, if we are late, you will receive your full service time or be offered an opportunity to reschedule.

No Treatment Modification Day of:

Our room is booked by time.  Each provider plans their day according to how many services they can fit into their day.  As such, other than in rare instances can we adjust your treatment to something other than what you booked for.  Add ons such as peels to your facial booked or other treatments from our add on menu will be suggested if they are  requested or recommended if time on your providers schedule permits. 

Returns and Exchanges:

 Service Packages are final sale and cannot be refunded or modified.

 All product purchases are final sale. In the event of an allergic reaction is suspected, we will request an opportunity to examine your skin. If it is determined as such, than an exchange will be granted.